First Experience with a Samsung Support Center (Smashed Camera Lense on Samsung S7)

So in the past when I have had an Issue with my Iphone all I have had todo arrange a time slot and go into the Apple shop and they have always achieved to sort me out with a replacement phone.

Now I have not had a my latest Samsung S7 for long but I have now started to experience multiple issues.

First was the headphone jack would not allow for Remote control or allow for the headset mic to work.

I had contacted Samsung and they said don't worry just drop it into a support center.

I first needed to go on a business trip before going to the support center, unfortunately during that time the rear camera glass randomly broke, the phone is protected by an Otterbox, is always in a pocket on its own and there is no damage on the case itself.



Apparently this seems to be a well documented issue displayed on many forums.

Samsung Forum : https://us.community.samsung.com/t5/Galaxy-S-Phones/s7-edge-rear-camera-glass-broken/td-p/2963

https://us.community.samsung.com/t5/Galaxy-S-Phones/Samsung-s7-rear-camera-glass-broke/td-p/48963

https://www.digitaltrends.com/mobile/samsung-galaxy-s7-shattered-camera-glass/

https://www.forbes.com/sites/paulmonckton/2016/12/30/galaxy-s7-has-a-serious-new-camera-problem/#2fe85a9241d0

Albeit that some of these articles seem to stem from the same author / report Forbes and Digital Trends.

Now I went into the Samsung repair shop to report this and they essentially told me that they are not interested and will not warranty a fix. The truth is that the repair shop is an independent contracted out by Samsung so it is more interesting for them to repair the issue rather that go down the RMA route. The shop quoted over 200 Euro to repair the camera. Being that the phone can be picked up for about 350 euro it is not an economically feasible repair.

Now I am going to go back to Samsung directly to see if this can be resolved to a satisfactory level.

If you would like to get in touch or have any questions then please do not hesitate to get in contact.

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