David Thacker Blog

As described in a previous post the team were struggling with managing a shared IMAP Inbox. Emails were going missing or getting incorrectly marked up as Junk. We needed a solution we chose FrontApp. Getting to know FrontApp Automatic Rules Easy to apply inbox rules to carry out specific actions depending on the type of email. We have over 62 rules in place that manage a wide variety of scenarios from. These can be triggered on the body of an message, subject, from address and many more. Further that this you can use a combination of all of them to achieve the correct workflow rules. There are over 30 conditions that you can filter from, 17 Actions that can take place such as automatically pushing a leas to Salesforce or any other CRM you may have. If you want to read more about these rules it would be best to read FrontApps Documentation for it. Not just for Email FrontApp is not just for processing and dealing with emails it can deal with messages from pretty much any channel you can...

In 2014 my team had a issue we were using a standard shared IMAP inbox. Using thunderbird to connect and tags to distribute the work to the team members. This was fine when we had a single sales person working on the inbox and email volume was low. But business was picking up and so was the volume of emails coming in. We were managing but every so often an email would go astray. This was either due to human error or an over zealous junk email filter. We needed a better solution. The standard communication method in the business world is email. Instant chat tools like Slack, Hipchat and Google Hangouts. These tools do bridge the gap between communities and teams for much more rapid communication. Internally we use Hipchat and its good. There are some issues due to the rate that chats progress. Team members can miss out on vial info. Especially notifications and tags are not correctly setup. Most communication platforms are closed. Requiring an invitation or a corporate email to access t...